Delivery Information
Tracking and Delivery
We ship worldwide. Once your order has been dispatched, you will be sent a ‘Shipping Confirmation’ email which will provide you with the tracking number (for orders over €55 or otherwise chosen at checkout) of your parcel. It is of great importance that you provide your correct email address otherwise you will not receive this email. On rare occasions, our emails are filtered into your Junk/Clutter Folder by your email provider so please check this folder before contacting us for any delivery queries.
Unfortunately, as with all delivery services there are rare occasions when there is a problem with delivery. We do need to state that it is the customer’s responsibility to ensure they are present to sign for their parcel. In no way can NeoPowders can be held liable for failed deliveries unless either party has been negligent in their duty to deliver.
International Shipping and Tracking
At NeoPowders, we provide attractive and competitive shipping prices to all of our worldwide customers no matter where they are, including a FREE International Standard Delivery for orders over €25. We make no profit on international shipments and make our international tracking service as hassle free as possible. Shipping options are available during the Checkout.
Delivery Times
Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, despatch and delivery times are estimates only and are not guaranteed.
| Country | Standard Shipping (Working Days) | Express Shipping (Working Days) |
| Austria | 3 – 6 Days | 2-3 Days |
| Australia | 6 – 12 Days | 2-3 Days |
| Belgium | 3 – 6 Days | 2-3 Days |
| Bosnia | 3 – 6 Days | 2-3 Days |
| Bulgaria | 3 – 6 Days | 2-3 Days |
| Canada | 5 – 9 Days | 2-3 Days |
| Croatia | 3 – 6 Days | 2-3 Days |
| Czech Republic | 3 – 6 Days | 2-3 Days |
| Denmark | 3 – 6 Days | 2-3 Days |
| Estonia | 3 – 6 Days | 2-3 Days |
| Finland | 3 – 6 Days | 2-3 Days |
| France | 3 – 6 Days | 2-3 Days |
| Germany | 3 – 6 Days | 2-3 Days |
| Greece | 3 – 6 Days | 2-3 Days |
| Hungary | 3 – 6 Days | 2-3 Days |
| Iceland | 3 – 6 Days | 2-3 Days |
| India | 6 – 12 Days | 2-3 Days |
| Indonesia | 6 – 12 Days | 2-3 Days |
| Israel | 6 – 12 Days | 2-3 Days |
| Italy | 3 – 6 Days | 2-3 Days |
| Japan | 6 – 12 Days | 2-3 Days |
| Kuwait | 6 – 12 Days | 2-3 Days |
| Latvia | 3 – 6 Days | 2-3 Days |
| Lithuania | 3 – 6 Days | 2-3 Days |
| Luxembourg | 3 – 6 Days | 2-3 Days |
| Malta | 3 – 6 Days | 2-3 Days |
| Netherlands | 3 – 6 Days | 2-3 Days |
| New Zealand | 6 – 12 Days | 2-3 Days |
| Norway | 3 – 6 Days | 2-3 Days |
| Poland | 3 – 6 Days | 2-3 Days |
| Portugal | 3 – 6 Days | 2-3 Days |
| Qatar | 3 – 6 Days | 2-3 Days |
| Republic of Ireland | 3 – 6 Days | 2-3 Days |
| Romania | 3 – 6 Days | 2-3 Days |
| Saudi Arabia | 6 – 12 Days | 2-3 Days |
| Serbia | 3 – 6 Days | 2-3 Days |
| Singapore | 6 – 12 Days | 2-3 Days |
| Slovakia | 3 – 6 Days | 2-3 Days |
| Slovenia | 3 – 6 Days | 2-3 Days |
| Spain | 3 – 6 Days | 2-3 Days |
| Sweden | 3 – 6 Days | 2-3 Days |
| Switzerland | 3 – 6 Days | 2-3 Days |
| United Arab Emirates | 6 – 14 Days | 2-3 Days |
| United Kingdom | 3 – 6 Days | 2-3 Days |
| USA | 5 – 14 Days | 2-3 Days |
Rest of the World 10-14 Working Days
| Albania | Gibraltar | New Zealand |
| Andorra | Greenland | Panama |
| Argentina | Guam | Puerto Rico |
| Azerbaijan | Hong Kong | Qatar |
| Bahamas | Jordan | San Marino |
| Bahrain | Liechtenstein | Solomon Islands |
| Bermuda | Macau | South Africa |
| Brazil | Macedonia | South Korea |
| British Virgin Islands | Malaysia | Svalbard and Jan Mayen |
| Cayman Islands | Malta | Turkey |
| Cyprus | Mexico | US Minor Outlying Islands |
| Falkland Islands | Monaco | Vatican City |
| Faroe Islands | Montenegro | Virgin Islands |
Customs Fees and Seized Items
Please be aware that import duties and taxes may apply upon receipt of orders shipped worldwide. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country. These depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes, and it will be your responsibility to pay them if and when asked to by your local authorities.
At NeoPowders we make great efforts to ensure a smooth, safe and prompt delivery of your items. In any event however, a parcel is being seized, held or duties have been applied the customers take full responsibility and no refunds will be provided.
Lost/Undelivered Items
As no tracking is provided for International Standard Delivery (up to a €55), if a parcel is lost/undelivered, we will need to contact the shipping company and investigate the matter. A refund of up to €20 may be offered ONLY after the investigation has been completed, which can sometimes take up to 12 weeks. Therefore, we strongly recommend choosing the paid, signed-for option for the extra security of tracking your parcel.
International Reshipment Charge
If the courier has to re-deliver a parcel, due to a fault of the customer, there will be a charge to cover reshipment plus handling fees. Please contact us to provide further information as shipping charges will vary based on weight and destination.
Remote Area Surcharge
Some zones include a remote area surcharge of €19.99, please refer to the list here:
Redelivery
If the Supplier has to re-deliver a parcel due to a fault of the customer, there will be a charge of at least £7.50 to cover our freight, shipping and handling costs.
PO Boxes
Please be aware that orders sent to PO Boxes could attract additional charge for the amount of £9.
Note:
We do need to state that it is the customer’s responsibility to ensure they are present to sign for their parcel. In no way can NeoPharmacies or its delivery partners be held liable for failed deliveries unless either party has been negligent in their duty to deliver.
