Delivery Information

Tracking and Delivery

We ship worldwide, once your order has been dispatched, you will be sent a ‘Shipping Confirmation’ email which will provide you with the tracking number (for orders over 100g/£55 or otherwise chosen at checkout) of your parcel. It is of great importance that you provide your correct email address otherwise you will not receive this email. On rare occasions, our emails are filtered into your Junk/Clutter Folder by your email provider so please check this folder before contacting us for any delivery queries.

Unfortunately, as with all delivery services there are rare occasions when there is a problem with delivery. We do need to state that it is the customer’s responsibility to ensure they are present to sign for their parcel. In no way can NeoPharmacies can be held liable for failed deliveries unless either party has been negligent in their duty to deliver.

International Shipping and Tracking

At NeoPharmacies, we provide attractive and competitive shipping prices to all of our worldwide customers no matter where they are, including a FREE International Standard Delivery. We make no profit on international shipments and make our international tracking service as hassle free as possible. Shipping options are available during the Checkout.

Delivery Times

Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, despatch and delivery times are estimates only and are not guaranteed.

Country Standard Shipping (Working Days) Express Shipping (Working Days)
Austria 3 – 6 Days 2-3 Days
Australia 6 – 12 Days 2-3 Days
Belgium 3 – 6 Days 2-3 Days
Bosnia 3 – 6 Days 2-3 Days
Bulgaria 3 – 6 Days 2-3 Days
Canada 5 – 9 Days 2-3 Days
Croatia 3 – 6 Days 2-3 Days
Czech Republic 3 – 6 Days 2-3 Days
Denmark 3 – 6 Days 2-3 Days
Estonia 3 – 6 Days 2-3 Days
Finland 3 – 6 Days 2-3 Days
France 3 – 6 Days 2-3 Days
Germany 3 – 6 Days 2-3 Days
Greece 3 – 6 Days 2-3 Days
Hungary 3 – 6 Days 2-3 Days
Iceland 3 – 6 Days 2-3 Days
India 6 – 12 Days 2-3 Days
Indonesia 6 – 12 Days 2-3 Days
Israel 6 – 12 Days 2-3 Days
Italy 3 – 6 Days 2-3 Days
Japan 6 – 12 Days 2-3 Days
Kuwait 6 – 12 Days 2-3 Days
Latvia 3 – 6 Days 2-3 Days
Lithuania 3 – 6 Days 2-3 Days
Luxembourg 3 – 6 Days 2-3 Days
Malta 3 – 6 Days 2-3 Days
Netherlands 3 – 6 Days 2-3 Days
New Zealand 6 – 12 Days 2-3 Days
Norway 3 – 6 Days 2-3 Days
Poland 3 – 6 Days 2-3 Days
Portugal 3 – 6 Days 2-3 Days
Qatar 3 – 6 Days 2-3 Days
Republic of Ireland 3 – 6 Days 2-3 Days
Romania 3 – 6 Days 2-3 Days
Saudi Arabia 6 – 12 Days 2-3 Days
Serbia 3 – 6 Days 2-3 Days
Singapore 6 – 12 Days 2-3 Days
Slovakia 3 – 6 Days 2-3 Days
Slovenia 3 – 6 Days 2-3 Days
Spain 3 – 6 Days 2-3 Days
Sweden 3 – 6 Days 2-3 Days
Switzerland 3 – 6 Days 2-3 Days
United Arab Emirates 6 – 14 Days 2-3 Days
United Kingdom 3 – 6 Days 2-3 Days
USA 5 – 14 Days 2-3 Days

Rest of the World 10-14 Working Days

Albania Gibraltar New Zealand
Andorra Greenland Panama
Argentina Guam Puerto Rico
Azerbaijan Hong Kong Qatar
Bahamas Jordan San Marino
Bahrain Liechtenstein Solomon Islands
Bermuda Macau South Africa
Brazil Macedonia South Korea
British Virgin Islands Malaysia Svalbard and Jan Mayen
Cayman Islands Malta Turkey
Cyprus Mexico US Minor Outlying Islands
Falkland Islands Monaco Vatican City
Faroe Islands Montenegro Virgin Islands

Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country. These depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes, and it will be your responsibility to pay them if and when asked to by your local authorities.

Lost/Undelivered Items

As no tracking is provided for International Standard Delivery (up to a 100g/£55), if a parcel is lost/undelivered, we will need to contact the shipping company and investigate the matter. A refund of up to £20 may be offered ONLY after the investigation has been completed, which can sometimes take up to 12 weeks. Therefore, we strongly recommend choosing the paid, signed-for option for the extra security of tracking your parcel.

International Reshipment Charge

If the courier has to re-deliver a parcel, due to a fault of the customer, there will be a charge to cover reshipment plus handling fees. Please contact us to provide further information as shipping charges will vary based on weight and destination.

Remote Area Surcharge

Some zones include a remote area surcharge of €19.99, please refer to the list here:

Redelivery

If the Supplier has to re-deliver a parcel due to a fault of the customer, there will be a charge of at least £7.50 to cover our freight, shipping and handling costs.

PO Boxes

Please be aware that orders sent to PO Boxes could attract additional charge for the amount of £9.

Note:
We do need to state that it is the customer’s responsibility to ensure they are present to sign for their parcel. In no way can NeoPharmacies or its delivery partners be held liable for failed deliveries unless either party has been negligent in their duty to deliver.